+44 (0) 20 8663 3366
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In the event that you wish to make a complaint you may contact us at:
Tristar Underwriting Limited
6, Chancery Lane
Kent BR3 6NR
Telephone: +44 (0)20 8663 3366
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS's contact details are as follows:
Tristar Retailers’ Premier Package
This product is designed to cater for High Street Retailers, Offices and Salons.
All the trades listed on our extensive trade list are acceptable (see the dropdown within the Proposal Form for the full list)
A standalone product for a vastly expanded set of trades and businesses on Liability paper which benefits from the excellent security rating offered by Lloyd’s.
We can offer Public/Products’ Liability with limits up to £10 million, as well as the option to include USA exports cover.
Continuous investment in our technology means you enjoy access to all your policies, quotes and documentation 24/7 over any device...
With a Tristar registered agency you get access to Zorinn, our state of the art, easy to use trading platform. Securely hosted in Europe (128-bit bank level security) we can guarantee you access to the site and your policies 24/7, worldwide. And with a registered Zorinn agency you can add and manage as many users as you wish within your organisation.
Zorinn has been developed to be a full cycle trading platform, meaning you can do a quote, edit it, bind the risk and download the documents for onward transmission. You can MTA/Endorse the risk at any time, cancel it, or NTU it. The cycle is completed by automated renewals produced 1 month prior to renewal date.
Zorinn also offers a claim notification facility, and reconciliation of your monthly accounts. A payment gateway is also available at risk level should a client wish to pay by Debit Card. If you don't offer finance, we can offer the services of Premium Credit Limited's non recourse facility, subject to status. Access to this is via the payment gateway on the Zorinn platform.