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Legal Information

Terms and conditions for use of the Tristar Underwriting trading platform

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+44 (0) 20 8663 3366

Tistar Logo 



Terms and conditions for use of the Tristar Underwriting trading platform


You should read these website Terms and Conditions carefully, they form part of the contract between you and TriStar Underwriting. Your access to and use of this website is governed by the provisions of these website Terms and Conditions.

In the event of any conflict between these website Terms and Conditions and any other contract, these website Terms and Conditions shall prevail unless otherwise stated. You should check these website Terms and Conditions every time you access this website as you will be bound by whatever version appears on the website at the time of your access, although we shall use reasonable endeavours to notify you of any material changes to them.

Any insurance business effected via will be subject to the relevant product policy terms and conditions. It is your responsibility (as Agent for the Insured) and that of the Insured to check the relevant policy conditions.

We do not take responsibility for compliance or regulatory issues arising from the inclusion of in any third party websites.

It is the Agents responsibility to ensure that the generated pages comply with the guidelines of the relevant regulatory bodies or authorities. 

Use of website 

You have been granted a unique username ("Username") and password ("Password"). You must keep the Username and Password secret, use all reasonable endeavours to prevent unauthorised or fraudulent use of the Username and Password and inform us as soon as possible by email if you know or suspect that someone else is aware of your Username or Password to:

We are entitled to assume that all transactions effected via your Username and Password ("Authorised Transactions") are in fact authorised and/or conducted by you and TriStar Underwriting or the Product Administrator may act upon these without further investigation. We will not be obliged to adjust or reverse any instructions or transactions arising from an Authorised Transaction and we will not be liable to you for acting on or processing such transactions or communications, or otherwise acting on Authorised Transactions. You will indemnify us for any loss we suffer as a result of misuse of your Username and Password, where such misuse results from your failure to use reasonable endeavours to prevent unauthorised or fraudulent use.

You will not post any material to the website which is obscene, defamatory, threatening or otherwise actionable at law or which would constitute a criminal offence. You will indemnify us against any loss we may suffer by reason of any breach by you of this obligation. We may terminate your use of the website upon giving you seven days written notice, if practicable, or immediately if we feel that the website has been, is being, or is about to be, misused in breach of these website Terms and Conditions. 

What are cookies? 

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly.

The Zorinn application uses Session cookies in order to allow users to carry information across pages of the website, without having to re-enter such information. The website is limited to storing user's login credentials after logging in and it is used to help us identify you as an authorised user of our system. It's important to clarify that our cookies do not collect any personal data stored on your hard drive or computer and nor can they harm your computer.

These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.

However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all.

This website uses cookies as a way of facilitating your use of the Trading Platform application and by you using our website you consent to our using the cookies to collect such data as described above. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.

For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit

Availability and Accuracy 

We will try to keep the information on website as accurate and up-to-date as possible but we do not make any guarantees regarding the accuracy of any information contained on the site, or in respect of the availability of the site. You will inform us promptly if you become aware of any inaccuracies or incompleteness in the information contained on the website. Notwithstanding the generality of the foregoing, you (as Agent for the Insured) should carefully review the contents of any insurance documents processed via the website. If any information set out therein is incorrect, you must notify the Product Administrator immediately. Failure to do so may invalidate all or part of the insurance cover provided. 


The internet cannot be guaranteed as being secure and accordingly we do not offer any warranties or assurances in this respect. Similarly, whilst the Product Administrator may communicate with you via email or via the website itself, we cannot accept any liability for the security or transmission of such email or internet-based communications. 

Intellectual Property Rights 

All material contained on the website is proprietary to TriStar Underwriting, its clients, or its third party licensors. All intellectual property rights on the website are reserved to TriStar Underwriting, its clients or its third party licensors.

TriStar Underwriting grants you a limited licence to:

Access any part of the site you are authorised to access; and print off pages from the website insofar as is necessary to obtain quotes, effect a contract of insurance (including printing a full copy of the relevant insurance documentation), or utilise the other functions made available to you via the website.

You may not:

Copy, tamper or alter, distribute or use any material or design contained within the website except as is expressly permitted by these website Terms and Conditions or with our prior written consent, re-use any content of website for any other purpose whatsoever. Any data generated via the website, including any data relating to the Insured or the insurance documentation shall belong to us. 

Links to Other websites 

We do not accept any responsibility for the contents of any third party website that may be linked to the website by way of a hypertext link or other means of reference. You may not link this website to another site without our prior written consent. If you would like to create such a link, please 

Governing Law 

Your use of the website is governed by English law and any disputes as to these website Terms and Conditions or your use of the website shall be referred to the exclusive jurisdiction of the Courts of England and Wales. 

Our range of specialised insurance products are designed to comprehensively protect your clients and their assets

Tristar Bespoke

This commercial combined product is designed to accept any combination of cover and we can consider all trades subject to underwriting with a maximum combined material damage and business interruption sum insured of GBP 5,000,000 any one location.

Liability cover is offered by Irwell Insurance Company Limited and in addition this product offers a unique complimentary SafeCheck heath and safety assessment to your client

Tristar Bespoke 
Property Owner Occupied

This product is designed for larger and/or more complex residential and commercial let properties other than properties with a thatch exposure with a maximum combined buildings, loss of rent and landlords' contents sum insured of GBP 5,000,000 any one location

Tristar Bespoke
Property Owner Unoccupied 

This product is designed for all types of commercial unoccupied properties other than unoccupied religious properties with a buildings sum insured up to GBP 5,000,000 any one location. We can consider properties that have been long term unoccupied and those under renovation and/or development.

Tristar Commerial 

This product is designed for all types of commercial let properties or commercial properties which also have a residential aspect

We can consider all types of standard commercial let properties other than properties with a thatch exposure, nightclubs or a Grade I/A listing.

 Tristar Residential 

This product is designed for both residential, residential-let and residential unoccupied properties with a total sum not exceeding GBP5,000,000 including loss of rent

We can consider all types of residential occupied and unoccupied properties other than properties with a thatch exposure or a Grade I/A listing.

Tristar Leisure 

This product is designed to cater for Restaurants, Hotels, Guest Houses, B&Bs, Cafés, Takeaways, Public Houses & Wine Bars

We can consider a maximum combined material damage and business interruption sum insured up to GBP 2,000,000 for any one location

 Tristar Retailers’ Premier Package 

This product is designed to cater for High Street Retailers, Offices and Salons. 

All the trades listed on our extensive trade list are acceptable (see the dropdown within the Proposal Form for the full list)

 Tristar Liability

 A standalone product for a vastly expanded set of trades and businesses on Liability paper which benefits from the excellent security rating offered by Lloyd’s. 

We can offer Public/Products’ Liability with limits up to £10 million, as well as the option to include USA exports cover.

Tristar Terrorism

Tristar Terrorism is underwritten by a UK based insurer, who are assigned an A (Excellent) financial strength rating from AM BEST and an A3 insurance financial strength rating from Moody.

Continuous investment in our technology means you enjoy access to all your policies, quotes and documentation 24/7 over any device...


With a Tristar registered agency you get access to Zorinn, our state of the art, easy to use trading platform. Securely hosted in Europe (128-bit bank level security) we can guarantee you access to the site and your policies 24/7, worldwide. And with a registered Zorinn agency you can add and manage as many users as you wish within your organisation.


Zorinn has been developed to be a full cycle trading platform, meaning you can do a quote, edit it, bind the risk and download the documents for onward transmission. You can MTA/Endorse the risk at any time, cancel it, or NTU it. The cycle is completed by automated renewals produced 1 month prior to renewal date.


Zorinn also offers a claim notification facility, and reconciliation of your monthly accounts. A payment gateway is also available at risk level should a client wish to pay by Debit Card. If you don't offer finance, we can offer the services of Premium Credit Limited's non recourse facility, subject to status. Access to this is via the payment gateway on the Zorinn platform.