Complaints Procedure
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TriStar Underwriting
In the event that you wish to make a complaint you may contact us at:
Complaints
Tristar Underwriting Limited
Compass House
30-36 East Street
Bromley
BR1 1QU
Email: complaints@tristarunderwriting.com
Telephone: +44 (0)20 8663 3366
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Complaints
Lloyd's
One Lime Street
London
EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS's contact details are as follows:
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9123
Website: www.financial-ombudsman.org.uk
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